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Terms and Conditions

Fees

The initial consultation is a free, non-obligatory 20-minute session by telephone or online. If you prefer to meet in person, a 30-minute consultation is available for £25. This consultation provides an opportunity to discuss your needs, learn about my approach, and decide whether we are a suitable fit to work together.  

For rate information, please email me. If the quoted rate is challenging for you, I am open to negotiation. As a Metanoia-approved therapist, I welcome students / trainees. Key workers and low-income individuals receiving means-tested benefits are welcome (proof may be requested). 

Fees are reviewed periodically; any changes will be communicated to you in advance.

Payments

 

Accepted via bank transfer either prior to or after each session. 

Cancellation policy

Life events may require adjustments to session scheduling. I request a one-week cancellation notice. Late cancellations or missed sessions without adequate notice will incur charges. I recognise personal circumstances and will attempt to provide an alternative session if possible. 

AI-based apps or services

Some clients choose to use AI-based apps or chat services that provide emotional support or therapy-like conversations. These tools are independent of, and not part of, the counselling services I offer.

Whilst you are free to use AI tools, it is important to understand that they do not hold a psychological or professional duty of care. It cannot reliably assess risk or crisis, and may sometimes provide inaccurate or misleading information. Information shared with AI platforms may also be stored, processed, or used outside the confidentiality standards that apply within therapy.

 

I remain fully responsible for the care I provide. My clinical decisions are guided by professional, ethical standards, and therapeutic training, and are not delegated to AI systems.

 

Should you decide to use AI tools for personal support, you are welcome to discuss this within therapy so that we can explore together – for e.g, how it may be influencing your thoughts, feelings, or wellbeing.  This invitation is offered without judgement.

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Endings

As we approach the conclusion of our work together, I request a minimum of two weeks' notice. This helps ensure a considerate and respectful ending, allowing space for reflection and acknowledging the journey. ​​​​

“Jasveen was supportive, kind and provided me with the tools and techniques to help me manage and cope with my loss. I am hugely appreciative of her help."

H.Y.

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